Privacy and Personal Information

1. Our Approach to Privacy

Quebec City Heritage Hotel publishes information about travel, accommodation, destinations, and hospitality-related subjects. Protecting information provided by visitors is part of maintaining a responsible website. This Privacy Policy describes the general ways personal information may be collected, used, disclosed, and retained when you browse the site or communicate with us.

The purpose of this notice is to make those practices easier to understand. The amount and type of information involved will depend on how you interact with Quebec City Heritage Hotel, and additional terms may apply when you follow links to independent hotels, travel services, or other external websites.

2. Information We May Receive

Different types of information may become available to us depending on the features you use and the details you voluntarily provide:

• Identification Details: Your name or preferred form of address may be received when you choose to include this information in an enquiry or other direct communication.
• Contact Information: Details such as an email address or telephone number may be processed when you provide them so that we can respond to your message.
• Interaction Records: Information may include correspondence, questions, feedback, preferences, or other details that you voluntarily share while communicating with Quebec City Heritage Hotel.
• Technical Information: Standard website data can include an IP address, browser type, device characteristics, approximate regional settings, and information about how pages are viewed or navigated.
• External Booking or Payment Details: When you leave Quebec City Heritage Hotel through a link to an independent accommodation, travel, or booking provider, information entered on that external service is handled under the provider’s own privacy practices rather than directly by Quebec City Heritage Hotel.

3. Reasons Information May Be Used

Personal and technical information may be processed where reasonably necessary to operate the website, communicate with visitors, maintain security, meet applicable obligations, or support ordinary administrative functions. Common purposes can include:

• Handling Enquiries: Using information you provide to review a question, respond to feedback, or continue a communication that you initiated.
• Protecting the Website: Reviewing technical activity when needed to detect misuse, investigate errors, or reduce risks associated with unauthorized access.
• Administrative Communication: Sending messages that relate directly to your enquiry, request, or another interaction you have chosen to begin.
• Improving Site Operation: Examining aggregated or technical usage patterns to identify navigation issues, improve accessibility, and understand how different sections of the website perform.

4. Circumstances Where Information May Be Shared

Quebec City Heritage Hotel contains links to independent hotels, travel platforms, accommodation services, and other external resources. These organizations operate separately from Quebec City Heritage Hotel and determine how information submitted directly to them is collected and processed. Visitors should review the relevant external privacy notice before providing personal, reservation, or payment details.

We may also rely on third-party providers for functions such as website hosting, analytics, security, communications, or technical maintenance. Where a provider processes personal information on our behalf, access should be limited to information reasonably required for the relevant service and handled in accordance with applicable contractual and legal requirements.

5. Your Choices Regarding Personal Information

Privacy rights differ according to the laws that apply to an individual and the circumstances in which information is processed. Depending on the relevant jurisdiction, available rights may include:

• Access: You may be able to request information about whether personal data relating to you is held or processed and obtain access where applicable law provides this right.
• Correction: You may request that inaccurate personal information be corrected or incomplete information be updated where appropriate.
• Deletion: In certain circumstances, you may be entitled to request deletion of personal information that is no longer necessary for the purpose for which it was collected.
• Restriction or Objection: Applicable privacy rules may allow you to object to or request limits on particular forms of data processing.
• Additional Legal Rights: Other rights may apply according to your province, territory, country of residence, and the legal framework governing the processing of your information.

Questions or requests relating to personal information can be submitted through the support channels provided on the main site. Additional information may be required to understand the request and respond appropriately.

6. Protecting and Retaining Information

Reasonable technical and organizational measures are used to reduce the risk of unauthorized access, alteration, disclosure, or loss of personal information. The measures applied may vary depending on the nature of the information and the systems involved. No internet-based service can guarantee complete security, so protection practices are reviewed as website technologies and risks change.

Information is retained only for the period reasonably required for the purpose for which it was collected or where longer retention is necessary under applicable obligations. When information is no longer needed, it may be deleted, anonymized, or otherwise handled in accordance with relevant retention practices.

7. Processing Information Outside Your Region

Some technical or service providers supporting Quebec City Heritage Hotel may process information in jurisdictions outside the Canadian province or territory where a visitor is located. Information processed elsewhere may be subject to the laws of that jurisdiction. Where required, appropriate measures are used to address cross-border processing in accordance with applicable privacy requirements.

8. Future Changes to This Notice

Quebec City Heritage Hotel may revise this Privacy Policy when website operations, technical services, privacy practices, or applicable requirements change. The revised version will be published on this page with an updated date so visitors can identify when the notice was most recently changed. Reviewing this page periodically can help you remain informed about current privacy practices.